Refund policy

Customer satisfaction is very important to us.

Free Returns Within 30 Days

We offer free returns within 30 days of delivery.

If you are not completely satisfied with your purchase, you may request a return within 30 days after receiving your order.

Return Conditions

To qualify for a return:

  • The item must be returned within 30 days.
  • The product must be in original condition.
  • Proof of purchase may be required.

Refund Process

After receiving and inspecting your returned item, we will review your request.

If approved, your refund will be issued to the original payment method.

Refund Timeline

Approved refunds are completed within:

5–10 business days

Free Return Shipping

Eligible returns within the 30-day period qualify for free return shipping.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact:

suppoert@Thewildswans.de

We will assist you as quickly as possible.